Terms and conditions
Last updated: 17th January 2026
Appointments
Appointments are offered on a first available basis. Time slots are provided as estimated arrival windows, typically between one and two hours. While every effort is made to attend within the stated window, arrival times may vary due to unforeseen changes to the assessor’s schedule.
Cancellations and Rescheduling
Cancellations or requests to reschedule must be made with a minimum of 72 hours’ notice. Late cancellations may be subject to a cancellation fee of 20%, charged at the applicable call-out rate.
Scope and Accuracy of Information
Appointment durations and fees are based on the information provided at the time of booking. The assessor reserves the right to cancel or reschedule the appointment upon arrival if the premises differ materially from the description provided (for example, in size or use). In such cases, a 20% call-out fee may apply.
Documentation and Records
Relevant supporting documentation should be provided digitally in advance or be readily available on site in a fire safety log book at the time of inspection.
Access and Safety
Full access must be provided to all areas necessary to complete the inspection. Any areas that are inaccessible will be noted within the assessment.
Assessors will comply with applicable health and safety requirements at all times and will not place themselves or others at risk during the inspection.
Inspection Methods
Tools and equipment used during inspections are non-intrusive. Assessors are required to document inspections using notes and photographs. Reasonable efforts will be made to avoid capturing identifiable individuals in photographs.
Reports
Following completion of the inspection, fire risk assessment reports are typically issued within 10–14 working days.
Privacy
Last updated: 17th January 2026
Personal Data We Collect
We may collect and process the following personal information:
Name
Email address
Telephone number
Property address and details provided as part of an enquiry or instruction
Any additional information you choose to provide when contacting us
How We Use Your Information
We collect and use personal information solely to:
Respond to enquiries
Provide quotations
Deliver fire risk assessment and consultancy services
Communicate in relation to an instruction or ongoing work
Comply with legal or regulatory obligations
We do not use personal data for marketing purposes
Lawful Basis for Processing
We process personal data under the lawful bases of:
Legitimate interests (to respond to enquiries and provide services)
Contract (where services are instructed)
Legal obligation (where required)
Data Storage and Security
Personal data is stored securely using appropriate technical and organisational measures. Access to information is restricted to those involved in delivering our services.
We take reasonable steps to ensure that personal data is protected against unauthorised access, loss, or disclosure.
Data Sharing
We do not sell, rent, or trade personal data. Information is only shared where necessary to deliver our services or where required by law.
Important Info
Last updated: 17th January 2026
We provide independent fire safety consultancy and fire risk assessment services to support responsible persons in meeting their fire safety obligations.
Fire risk assessments are professional assessments based on the conditions observed at the time of inspection and the information made available. They do not constitute a fire safety certificate, approval, or guarantee of compliance.
Our advice is impartial and independent of enforcing authorities. Responsibility for implementing and maintaining fire safety measures remains with the responsible person.
If you have any questions about the scope or suitability of our services, please contact us before instruction.